Online Renewals for Retail or Food Service Licenses
Creating an Account
To access Iowa’s Online Food Licensing System, please log onto the site by entering https://iowa.safefoodinspection.com into your internet browser. Although the application functions in the most common internet browsers, the preferred internet browser is Google Chrome. If you are using another internet browser, the appearance of some of the pages and messages may differ from those in this user guide.
Log In page
- If you already have an account, please enter your User Name and Password then select “Log In.”
- If you forget your password, please use the “Forgot Password” function. As passwords are required to be changed every 120 days, the Forgot Password function will allow you access if you are an infrequent user.
- If you are a new user of the system, please select “New Account.”
- If you know what type of license you are renewing or applying for, select the correct option. If you are unsure about which license option to select, please call 515-281-7102.
- If you are operating business in multiple counties, select the “Multiple counties” option. If you need to go to the previous screen, click “Previous” or “Start Over.”
- If you are operating a single business in a single county, select the “Single county” option. If you need to go to the previous screen, click “Previous” or “Start Over.”
- If you selected “Multiple counties,” you will need to determine the county where the majority of your businesses reside. Once you select the county from the drop-down box, click “Next.” If you have a single business, click “Previous.” [Please note: the “City of Dubuque” is a different option from “Dubuque County.”]
- If you selected a “Single county,” please select the county where your business is located. Once you select your county from the drop-down box, click “Next.” Otherwise, select “Previous” if you have multiple businesses. [Please note: the “City of Dubuque” is a different option from “Dubuque County.”]
The next screen will inform you of your regulatory jurisdiction. If you believe this information is incorrect, please read the instructions to review your response or choose to start over. You can also click “Food Regulatory Jurisdiction Map” to check the jurisdiction that has been selected. If you click the jurisdiction map, you will be taken to another page and be required to start over. Select “Confirm” to advance.
Create a new user account
- Create your own User Name and Password.
- The “Home Jurisdiction” is pre-determined by your selection of your business location and license type.
- Complete all “Account Information” fields. All fields marked with an asterisk (*) are required fields.
- Review the information you have entered for accuracy and select “Save.”
- Once you have saved your User Account, log in with your credentials.
Associating an Existing Food Business with a User Account
Once you have successfully logged into the Iowa Online Food Licensing System, the next step is to associate active food businesses with your user account. The Business Code that you need to associate an existing business with your user account is located on the food or hotel license renewal application that you receive from the regulatory agency.
Here is an example of the top portion of the food license renewal application:
- The “Business Code” on the renewal must be entered in the space provided on the “Iowa Online Food Licensing” home screen.
- Enter the Business Code from the renewal form here and then select “Add.”
- Once you add a Business Code, the food business will appear as a blue panel on the home screen.
- If you are associated with more than one food business, you must enter the Business Code from other businesses and select “Add.”
- Each valid Business Code added will add another business to the home screen.
Reviewing and Updating Business and License Information
Once a user has associated one or more food businesses with the user account, it is important that the business information is reviewed and updated as necessary to reflect the current operation. There are two areas where information is displayed: “Business Information” and “License Information.” Both of these areas contain operational information about each food business.
- To access the Business Information screen, click the paper and pencil icon.
- To view “License Information,” click the “>” icon.
- When the pencil and paper icon is selected, the “Edit Business Information” page will appear. Please review and update this information to reflect current operations. Note that some of the fields are locked (shaded in gray) and cannot be changed by the user. If there is inaccurate information in fields that are locked, please contact the regulatory authority.
- Review and update all information to reflect current operations.
- The user cannot edit fields that are shaded (locked). If information is inaccurate in these fields, contact the regulatory authority.
- Select “Add New Contact” to enter emergency contact information. Emergency contacts may receive alerts when emergencies arise such as power outages, boil orders, flooding and other conditions that may affect the operation of the business. Note: At least one Emergency Contact is required before this screen will save or close.
- Select “Add New Attachment” to provide the regulatory agency with information such as: a copy of the current menu, or diagram of the food stand.
- Ensure you select “Save Changes” if changes have been made to the Business Information.
- When the “>” icon is selected, the blue panel will expand to show a License Information summary. Note: only active licenses will display.
- To access detailed license information or “Business Program Reference Data,” click the “+” icon. Each “+” icon contains unique detailed license information.
Detailed License Information (Business Program Reference Data):
The information displayed for each license will differ based on the license type.
- All areas of the “Business Program Reference Data” that are marked with an asterisk (*) require a response. These areas must be completed by the user before a license can be renewed using the online renewal system.
- Select “Save Reference Data” after making changes to the Business Program Reference Data.
- All farmer’s market license renewals must have an updated food stand diagram attached. To attach, select “Add New Attachment” select an attachment from your computer, and upload the attachment. If all menu items are not listed in the Business Program Reference Data area, additional menu information must be attached. The renewal application will be delayed if the food stand diagram is not attached or menu all menu items are not disclosed.
Paying for Farmer’s Market License
Once a user has successfully updated the Business Information and License Information, food licenses may be renewed using the Iowa Online Food Licensing System. The system has messages and prompts to assist a user in renewing a food license.
- A license is available for renewal 60 days prior to expiration. Expired Farmer’s Market licenses cannot be renewed online and a new application must be submitted.
- Select the “+” icon to provide proof of gross sales information for each license.
- Select the “Add To Cart” box to place this license in the shopping cart.
- To view the contents of the shopping cart, select the shopping cart icon.
- Once the user has successfully placed a license in the shopping cart, the shopping cart contents should be reviewed for accuracy before checking out. To view the shopping cart contents, select the shopping cart icon.
- Each license that has been successfully added to the shopping cart is identified by the license number (e.g. 170938). Payment details are also provided in the cart. Late payments will have penalty fees included.
- A license can be removed from the shopping cart by clicking the “X” or by unchecking the “Add to Cart” box.
Once the shopping cart contents have been reviewed for accuracy, the user may proceed by selecting “Checkout.” Selecting Checkout will redirect the user to the Iowa e-payment screen. NOTE: Both Electronic Fund Transfer (EFT) AND credit/debit card payments are accepted. There is a $1 transaction fee for bank transfers and a 2.5% transaction fee for credit and debit cards.
Once the payment process is complete, the user will receive a payment confirmation number which may be printed and maintained as proof of payment. After receiving the payment confirmation number, please log back into the Iowa Online Food Licensing System to ensure the selected license or licenses are in a “Submitted” status. If the license you selected is not in a Submitted status, please contact the regulatory authority.
Licenses that are in “Submitted” status have NOT been approved. The approval process occurs after submission. The documentation that has been provided will be reviewed before approval. Once the license has been approved, the status will change back to “Active.” Please log into the Iowa Online Food Licensing system periodically to view the license status.